Latest News
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24Jun
Applications system is live for pilot users
The University CRM Applications system is now live for the pilot phase of the project and accepting applications for some courses, with more to follow on the 1st of July. Our pilot users will be closely supported by the project team throughout this pilot phase and have been given access to our Advanced E-Learning module, which is hosted on Brightspace.
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14Mar
Peter McKiernan - People in Focus
Peter McKiernan, Head of CRM Technologies with the project team, is one of the colleagues interviewed in the March edition of ‘People in Focus’.
Peter has 27 years of experience working at UCD, and his thoughtful perspective on the CRM project gives great insight into the work involved.
You can read the piece here.
You can also check back through the monthly updates to view profile pieces on two of our CRM Business Leads - Martin Hurley and Juliette Mora.
12Jan
Next project Phase underway
With our detailed project implementation plan developed, we are ready to move to the next phase of Configuration and Integration. This is where we build the system to the requirements of its users and ensure it aligns with other UCD systems. This phase will commence in January and is due to be completed by May.
Planning for training on the CRM is underway, with customised training pathways to be developed on the basis of individual and team needs.
University CRM training will be delivered via In-person introductory workshops; drop-in clinics for queries and knowledge sharing; self-paced eLearning; Microlearning - short and succinct 'how to' resources; In-app walkthrough training to guide users through processes, step-by-step, in real time.
Development of this training content provides an excellent opportunity for user groups to incorporate their own content in order to standardize business processes or provide guidelines on best practice. We are working with colleagues to do this.
