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University CRM Video Gallery

Keep in touch with what's happening in the University CRM Project with the 'Monday Minute' - our regular project progress updates.

Pilot phase has begun, & training for Super-Users & pilot participants is underway.
User Acceptance Testing is complete, with smoke testing underway.
User Acceptance Testing is now underway and we continue to build our training.
User Acceptance Testing is about to begin, our AI Avatars deliver video guidance to applicants, and we have a Workvivo Space.
Meet our new AI Avatars, who will be delivering the eLearning component of the University CRM training.
Development work on the Applications system is now complete. Our video about the Applications system is available & we held our first CRM Information Roadshow.
Entering the final Sprint in this project phase, Change Advisory Groups and a video from the project team.
First look at the new student application form, and a link to book your place at CRM Information Roadshows.
Sprint 2, plans for testing and an upcoming video on the Applications system
Sprint 0 now complete for Applications solution, with great progress on testing strategy, pilot programmes & training.
Refining user stories for development.
2024 is off to a busy start with Salesforce training and the Building and Configuration project phase.
Scoping and Design is complete, and Sprint 0 will commence in January 2024.
Exploring the origins of Customer Relationship Management.
Customized and interactive pathways: our approach to training design and delivery
Automation and AI - what's the difference?
Preparing to exit the project design phase.
Using t-shirt sizing for efficiency in an Agile sprint.
Workshop insights, scheduling & planning, and data flow infrastructure.
Scoping & Design progress and a new working space.
An update on the first week of project activities.

University CRM

University College Dublin, Belfield, Dublin 4, Ireland.
T: +353 1 716 7777