Translate user requirements into solutions. Documents processes, writes reports and creates a continuous improvement culture.
APOM
Page updated 25th October 2023
Academic & Programme Operations and Management (APOM)
The Academic & Programme Operations and Management (APOM) Job Family includes roles that provide professional, strategic, advisory and administrative services and supports to academics, students and stakeholders through the development, management and implementation of efficient administrative processes or through the co-ordination of support activities.
Experience and Qualifications required by Career Level:
Please copy the wording below according to the career level of your role to insert on your chosen template:
| Career Level | To be inserted in job description under Experience and Qualifications |
|---|---|
| Career Level 1 | 1-2 years’ professional or customer services experience working in either a large organisation or a third level institution and/or a third level degree |
| Career Level 2 | 2-3 years’ professional experience working in either a large organisation or a third level institution and/or a third level degree. |
| Career Level 3 | 3-4 years’ professional experience working in either a large organisation or a third level institution and/or a third level degree. |
| Career Level 4 | 4-5 years’ professional experience working in an academic & programme operations and management related role in either a large organisation or a third level institution and a third level degree. |
| Career Level 5 | 5-6 years’ professional experience working in an academic & programme operations and management related role in either a large organisation or a third level institution and a third level degree. |
| Career Level 6 | 7-10 years’ professional experience working in an academic & programme operations and management related role in either a large organisation or third level institution and a third level degree. |
| Career Level 7 | 10-15 years’ professional experience, including 3 years’ operating at a senior level in a large organisation or third level institution and a third level degree. |
| Career Level 8 | 15 years’ professional experience, including 5 years’ operating at a senior level in either a large organisation or third level institution and a third level degree. |
| Career Level 9 | 15 years’ professional experience, including 5 years’ operating at the most senior levels in either a large organisation or third level institution and a third level degree. |
Functional Competencies
A competency is a skill or attribute that is required to carry out a role effectively. They are normally an important part of job descriptions. Functional competencies can vary between roles in a Job Family and between Job Families themselves. They are specific to each Job Family.
When you are completing the functional competency selection criteria for your role, you should choose the most appropriate functional competencies from the list below in keeping with the career level of your role.
You should only choose functional competencies from the Job Family that your role belongs to, is not possible to mix the functional competencies from different families in one job description.
If there is a specific skill that you require that his not available under the competencies available to you in this particular Job Family, you can add this as a bullet under the Experience and Qualifications section.
Functional Competencies - Academic & Programme Operations and Management Job Family
Choose functional competencies from the list below as appropriate for your role. The wording to describe each functional competency is also provided under each heading for use in the job description. You should use this and tailor as needed to include relevant information relating to the role and the requirements of your unit.
It is not now required to include proficiency levels.
Knowledge of best practice data management and data governance practices.
Maintaining stamina and performance in everyday tasks and acting effectively under pressure. Displaying determination, self-discipline and commitment in the face of a changing environment or setbacks. It includes bouncing back from disappointments or confrontations, not letting them negatively influence ongoing performance.
Provides support, guidance and advice to students, faculty and staff. Covers the welfare and well being of students and staff within the institution as well as operational support and advice, in both informal and formal situations. This may include the need to be aware of the support services available; giving supportive advice and guidance; and counselling others on specific issues. Monitors progress and recognises when additional interventions are required. Evaluates the effectiveness of interventions and develops practice on the basis of reflection and review.
Applies and improves technical knowledge, skills, and judgment to accomplish a result or to accomplish tasks effectively. Thinks of ways to apply new developments to improve organisational performance or customer service. Recognises trends in theory and practice of one’s own technical area and effectively prepares for anticipated changes.