| System |
Description |
Business Owner |
Technical Owner |
| Academic Advising |
|
Teaching & Learning |
IT Services (ITS) |
| Application Delivery |
Application streaming from UCD Connect and Teaching Applications in labs. |
IT Services (ITS) |
IT Services (ITS) |
| Arc |
Clinical Placements in School of Nursing |
School of Nursing, Midwifery and Health Systems |
IT Services (ITS) |
| Banner |
|
UCD Registry |
IT Services (ITS) |
| CMIS |
Timetabling and Room Bookings |
|
IT Services (ITS) |
| CommVault Backup |
this is modelled separately from Storage Area Network, which was covering Backups . This is to align with DPOs ONETRUST capture |
IT Services (ITS) |
IT Services (ITS) |
| Content Management System |
CMS for editing web pages (CMS.ucd.ie) |
IT Services (ITS) |
IT Services (ITS) |
| eFinancials |
Including eProcurement and Supplier Self Service |
Finance Office |
IT Services (ITS) |
| Enterprise Endpoint Security |
|
IT Services (ITS) |
IT Services (ITS) |
| Exam Manager |
Manage the logistics for examinations including externs and exam papers |
UCD Registry |
IT Services (ITS) |
| ezRecruit |
CRM system for incoming students |
UCD Registry |
IT Services (ITS) |
| Google Analytics |
Enterprise web analytics |
IT Services (ITS) |
IT Services (ITS) |
| Google Custom Search |
Google Custom Search |
IT Services (ITS) |
IT Services (ITS) |
| ID Works |
Client software for the encoding and printing of ID cards for staff and students |
Estate Services |
IT Services (ITS) |
| IDMS |
Identity & Access Management for InfoHub |
IT Services (ITS) |
IT Services (ITS) |
| Idvault |
Identity & Access Management for IT accounts |
IT Services (ITS) |
IT Services (ITS) |
| Infrastructure Monitoring |
Network and System Monitoring Tools |
IT Services (ITS) |
IT Services (ITS) |
| Intranet |
Provision of pages requiring login for certain units in UCD. |
IT Services (ITS) |
IT Services (ITS) |
| IT Helpdesk |
UCD IT Helpdesk and IT Support Hub |
IT Services (ITS) |
IT Services (ITS) |
| JIRA |
EAG support service desk. Cloud service to manage second level support and development projects. |
IT Services (ITS) |
IT Services (ITS) |
| KX / Kinetics Accommodation System |
University’s Residences Booking & Property Management System (BPMS) including them student-facing UCD Residences Portal and commercial Stay@UCD websites. Provides
accommodation application, booking, payment and residential services to students and commercial group and individual customers. |
Estate Services |
IT Services (ITS) |
| Labstats |
|
Estate Services |
IT Services (ITS) |
| Mailgun SMTP relay services |
for IT Services internal use only |
IT Services (ITS) |
IT Services (ITS) |
| MailJet |
email marketing platform |
IT Services (ITS) |
IT Services (ITS) |
| Managed PC's |
Imaging and management service for PC's in Lecture theatres and other teaching spaces, Computer labs, and
Library spaces |
IT Services (ITS) |
IT Services (ITS) |
| Minot SMTP relay services |
|
IT Services (ITS) |
IT Services (ITS) |
| Mulesoft Anypoint Integration Platform |
Data Integration Services |
IT Services (ITS) |
IT Services (ITS) |
| NetReg |
Network Registration Tool |
IT Services (ITS) |
IT Services (ITS) |
| NitroSign |
|
IT Services (ITS) |
IT Services (ITS) |
| Novell H Drives |
Novell H Drives / personal H: drive storage |
IT Services (ITS) |
IT Services (ITS) |
| NTP Service |
Network Time Protocol (NTP) Service. On-premise NTP for managed servers. Notes. clients (desktops, laptops, DTEN, etc...) on the UCD network to automatically receive time updates from default configuration (e.g. time.apple.com, time.microsoft.com, time.android.com) |
IT Services (ITS) |
IT Services (ITS) |
| Office 365 (core) |
Microsoft Office 365 and OneDrive |
IT Services (ITS) |
IT Services (ITS) |
| Password Self Service |
Ability to self-service to change and reset forgotten passwords |
IT Services (ITS) |
IT Services (ITS) |
| Patch Management |
|
IT Services (ITS) |
IT Services (ITS) |
| PCBS |
Planning and Budget System |
Finance Office |
IT Services (ITS) |
| People XD |
HR system, including Payroll &
Pensions module and Employee Self Service (ESS) |
Human Resources |
IT Services (ITS) |
| Raiser’s Edge (Alumni Portal) |
Fundraiser & donor management |
Alumni Development |
IT Services (ITS) |
| Research High Performance Computing (HPC) |
Access to UCD Sonic HPC clusters |
IT Services (ITS) |
IT Services (ITS) |
| Salesforce Platform |
Salesforce Platform + applications that run on top of this - e.g. Education Cloud
Education Cloud will be expanded over time to additional business areas (e.g. recruitment).
Marketing Cloud will appear later. |
IT Services (ITS) |
IT Services (ITS) |
| SALTO |
Controls door lock devices |
IT Services (ITS) |
IT Services (ITS) |
| Security Monitoring |
Includes specific security monitoring tools, future SIEM platform, Security Scorecard |
IT Services (ITS) |
IT Services (ITS) |
| Silktide |
Website accessibility scanning |
IT Services (ITS) |
IT Services (ITS) |
| Software Downloads |
Individual Software for U applications (Some of these create a lot of calls when they are not available) |
IT Services (ITS) |
IT Services (ITS) |
| Stripe Payments |
Stripe PaymentsThis is natively integrated with Salesforce. Stripe with initally be limited to use with our new UCD Applications System (built in Salesforce). The Applications system is currently in Pilot Phase and is due for go-live end of Sept 2024. The payment system will accept application fee and deposit payments. |
Finance Office |
IT Services (ITS) |
| Student Feedback |
The solution will be used for module and
teaching evaluation from students, as part of
the annual student feedback cycle. |
President, University Relations & Development |
IT Services (ITS) |
| Student Health Systems |
Titanium - Counselling records in Student Health Centre
Socrates / Practice Manager - Patient records for student health centre |
Student Health |
IT Services (ITS) |
| Survey Monkey |
SurveyMonkey is an online survey tool you can use to create, send and analyse surveys, polls, and quizzes. These surveys may be emailed or posted on social media and websites. |
IT Services (ITS) |
IT Services (ITS) |
| Symplectic Platform |
RMS Profiles - Recording and publishing of the CVs for academic staff
RFS - research funding and grant management functionality |
UCD Research |
IT Services (ITS) |
| Tableau |
Cloud based data analytics and reporting application |
IT Services (ITS) |
IT Services (ITS) |
| Trumba |
|
Human Resources |
IT Services (ITS) |
| UCD Connect |
|
IT Services (ITS) |
IT Services (ITS) |
| UCD Mobile / Modolabs Platform |
UCD Mobile app with interactive map and key online services |
IT Services (ITS) |
IT Services (ITS) |
| Workday |
|
IT Services (ITS) |
IT Services (ITS) |
| Workvivo |
Engagement Management Platform |
Human Resources |
IT Services (ITS) |