Black Friday Sale: Save up to €500 on select courses. Ends in
Black Friday Sale: Save up to €500 on select courses. Ends in
Choose Your Start Date
Browse our upcoming live online classes. Download your brochure to learn more.
Secure your place by paying in full or availing of our payment plan. For Part-time, on demand and on campus courses, pay in three equal interest-free instalments. For full-time Bootcamps enrol with a 50% deposit and the rest at the course start date. T&C's apply.
Why UCD Professional Academy?
- Valuable, trusted certification
- Industry expert lecturers
- Flexible learning options
Business Coaching Skills Course Modules
You will learn techniques and models enabling you to move quickly into a coaching method with your teams, allowing them to achieve personal, group, and corporate goals. Highly practical, this course will focus on real-world examples shared by your lecturer and fellow participants. Build on your personal management style to develop a proactive, successful, and solutions-based way of working with others. Additional reading and a reflection log will enhance your learning.
Or browse our wide range of expert-led online courses and grow your career potential today.
1. Introducing Coaching As A Manager
In this introductory module, you’ll explore why coaching is so important in leadership and how this course will enhance your management style.
- Coaching culture
- Seven steps of coaching
- Ways of learning
2. The Manager As Coach
Discover the GROW model - a coaching framework created in the 1980s that has become the world’s most popular coaching model for problem solving, goal setting, and performance improvement.
- Coaching opportunity
- The GROW model
- Case study/practice
3. Management Styles
Explore where coaching sits in the different management styles and when it is an appropriate tool. Learn the differences and similarities between coaching and mentoring.
- Mentoring and coaching
- When to coach
- Coaching in conflict
- Case study/practice
4. Coaching for Performance
Learn how to coach team members to problem-solve on their own. Regardless of personality type, reinforce an ownership attitude that empowers colleagues to spot solutions.
- Goal setting
- The alpha/beta model
- Problem solving techniques
- Case study/practice
5. Coaching Intelligence Models
Discover the role of intelligence in coaching. Positive intelligence involves a shift in the balance of your inner power from negative to positive. Emotional intelligence involves self-awareness, empathy, motivation, self-regulation, and social skills.
- Emotional intelligence and the manager
- Positive intelligence
- Overcoming barriers to coaching
6. Feedback & Difficult Conversations
Learn to apply a structured approach to difficult conversations. Explore the DESK model for discussing low performance in team members (describe, evaluate, show, and know).
- Difficult conversations
- The DESK model
- Feedback skills
- Case study/practice
7. Other Models
Discover other coaching models and styles used to influence and empower team members.
- Person-centred approach
- Listening skills
- Holistic approaches
8. Managing the Team
Discover the best way to deliver coaching in remote and hybrid working environments so that best performance can be achieved and maintained.
- Coaching individuals remotely
- Coaching in a hybrid world
- High-performance teams
- Case study/practice
9. Career Coaching
Look at the importance of developing a coaching mindset and how to nurture these skills in others.
- Passing on a coaching style
- Mentoring
- Developing high potential leaders
10. Coaching In Practice
Gain a deeper understanding of how the skills, models, and techniques you have learnt are put into practice in a professional environment.
- The person-centred approach
- Holistic approaches
- Ethical approaches to coaching
- Using coaching with peers and upwards
Access to thousands of journals, articles and papers. Free of charge.
Students taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journals, articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Businessweek and Forbes Magazine, to supplement your learning and assignments.
Download BrochureWe've trained the employees of
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Relevant skills for your team, results for you.
Whether you’re interested in making your training budget work harder with volume discounts across our standard portfolio, or have bespoke training needs to be addressed, we’ll help you level up. Our team of upskilling experts are ready to take the pain out of meeting your training targets.
Talk to our expertsFrequently Asked Questions
Is this course right for me?
This practical course would suit anyone who manages people or projects at work. Whether you oversee one person or a whole department, whether you are new to your role or a seasoned leader looking to develop your management style, this impactful course will bring you new insights and skills. This course is ideal for managers, line-managers, project managers, business owners or leaders, and professionals with an interest in performance management or people development.
How will this course help with my career?
This UCD Professional Academy Certificate will help you demonstrate your ability to manage yourself and others. Business coaching skills develop your management reach, whether you are directly responsible for a team or responsible for people within a project. With the introduction of remote and hybrid working in many organisations, the importance of good management skills has never been higher. Coaching skills are a recognised benefit within organisations looking to maximise performance while ensuring individuals feel empowered, motivated, and fulfilled.
What is the online learning experience like?
Our online experience is designed to be just as interactive, supportive, and inspiring as the UCD Professional Academy campus experience.
Online courses can be accessed from any computer or laptop with an internet connection.
Live lectures are delivered using Zoom. During these lectures, your teachers will use technology interactively to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their microphones so that they can ask questions and communicate with other students.
What is the student experience like?
Student care is a high priority at UCD Professional Academy, which is why our Student Services team is on hand to support you throughout your time with us. They will respond to any queries you have, help you with any technical issues, and facilitate your learning experience at every point. All students are given access to our Student Portal, where you can see your timetable, access all your study materials, and manage your account.
How is this course assessed?
If you are studying an online course, your assessment will also be submitted online.
This course is assessed in two ways. The first is a learning journal of around 200 words per week. The second assessment is a report of 2,500-3,000 words telling the story of how you have tried to implement the learnings of the course in your own management style, including what worked for you, what you need to concentrate on, and how you may choose to implement in the future.
What are the benefits of a Professional Academy Certificates?
UCD Professional Academy Certificates and Diplomas are designed to give your career an advantage. Developed in conjunction with industry thought leaders our courses teach practical, applied skills to support you to achieve your career and business goals. They are suitable for career minded learners wishing to advance their professional skills and prospects rather than their academic credentials.
The Professional Academy is an independent wholly owned part of UCD designed to address the need for skills development in the workforce. Courses tend to be short, designed and delivered by industry practitioners, and are not part of nor do they lead to a traditional University award such as a degree or a masters. They are widely accepted by employers and many students are sponsored to study by their organisation.
For full details of UCD Professional Academy’s Certifications & Governance please visit https://www.ucd.ie/professionalacademy/governance/
How do I get my Professional Academy Certificate?
Your UCD Professional Academy Certificate will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You can also add this certificate to your LinkedIn profile.
What payment options are available?
You can secure your spot on most of our Live Online, On-Campus, or On-Demand courses with a low 30% deposit. The remaining balance can be paid in two equal instalments (30 and 60 days later).
For full-time Bootcamp courses, you can secure your spot with a 50% deposit, with the remaining balance due prior to the start of your course.
Please note that standard terms and conditions apply, which you can review here: https://www.ucd.ie/professionalacademy/terms-and-conditions/