Black Friday Sale: Save up to €500 on select courses. Ends in
Black Friday Sale: Save up to €500 on select courses. Ends in
Choose Your Start Date
Browse our upcoming live online classes. Download your brochure to learn more.
Secure your place by paying in full or availing of our payment plan. For Part-time, on demand and on campus courses, pay in three equal interest-free instalments. For full-time Bootcamps enrol with a 50% deposit and the rest at the course start date. T&C's apply.
Why UCD Professional Academy?
- Valuable, trusted certification
- Industry expert lecturers
- Flexible learning options
Hospitality Management Course Modules
This course will prepare you for a supervisory or managerial role in hospitality, giving you the tools you need to run a department effectively. You will improve your understanding of the industry more generally and dive into topics such as rooms, food and beverage, sales, technology, and strategic management.
Through learning how the different departments or divisions work and their role in the hotel, you will be able to interact with them more effectively. The theories learned will allow you to analyse your own workplace to gain a better understanding of how it operates and spot opportunities for improvement. You will also have an opportunity to develop your own leadership style and learn about setting goals for yourself and your team.
Or browse our wide range of expert-led online courses and grow your career potential today.
1. Introduction To The Hospitality Sector
Understand current and future hospitality trends, in Ireland and globally. Find out how to effectively analyse market conditions, challenges, and opportunities.
- The Irish hospitality industry
- Current hospitality market
- Global changes, challenges, and opportunities
- The future of hospitality
2. Principles Of Hospitality Management
Learn what service means in hospitality and look at the different types of service. Look at the different categories of hotels and ownership styles.
- Appropriate service and levels of service
- Hotel types and ownership
3. Health & Safety
Learn about fire safety in your workplace and discover best practice in preventing and handling accidents.
- Fire safety in workplace
- Fire marshals and training
- Accidents and prevention
4. Food and Beverage & Culinary Studies
Learn about different types of food and beverage operations and discover ways to manage a food and beverage department effectively.
- Food and beverage concepts
- Operations
- Team management
- Sustainability
5. Rooms Management & Reservations
Learn about the various departments that make up the rooms division and unpack the rooms reservation process.
- Rooms division and how it operates
- Reservation process and key terms
6. Leading A Hotel Team
Gain a greater understanding of leadership styles and learn about effective team communications techniques.
- Leadership styles
- Finding what works for your team
- Effective communication
7. Human Resources (HR) For Your Team
Discover the place of HR in team management. Explore areas such as resource allocation, training, and discipline procedures.
- What is HR?
- Using the HR function
- Setting core standard and SOPs
8. Customer Service & Customer Experience
Discover the key elements of service, how to elevate standards, and the importance of good customer service.
- The different elements of service
- Steps in identifying service flaws
9. Hotel Marketing & Social Media Management
Discover what goes into a marketing campaign. Look at the principles of a social media campaign for a specific activity related to hospitality.
- Elements of a hotel marketing campaign
- Social media campaigns - purpose and aims
10. Hospitality Technology
Learn about the types of technology solutions available to help hospitality businesses run more effectively and efficiently.
- Key technology used in hotels
- The future of technology
11. Hotel Sales & Revenue Management
Understand the function of the sales and revenue departments in a hotel. Discover how to use revenue management in your department.
- The sales department
- Sales and revenue concepts
12. Strategic Hospitality Management
Understand the principles of strategic management and how to apply them in a hospitality setting.
- Strategic management principles
- Strategic management benefits
Access to thousands of journals, articles and papers. Free of charge.
Students taking part in this course will now have access to the EBSCO Online Library, free of charge, for the full duration of the course. Here you can browse thousands of relevant journals, articles and other reliable academic and commercial texts like the Harvard Business Review, Bloomberg Businessweek and Forbes Magazine, to supplement your learning and assignments.
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Relevant skills for your team, results for you.
Whether you’re interested in making your training budget work harder with volume discounts across our standard portfolio, or have bespoke training needs to be addressed, we’ll help you level up. Our team of upskilling experts are ready to take the pain out of meeting your training targets.
Talk to our expertsFrequently Asked Questions
Is this course right for me?
This course is suitable for someone who works in hospitality and has an eye on moving into a supervisory/management role or an entrepreneur thinking of starting a hospitality business. It would also suit a professional who is already in a management role and looking to jump into the sector. Experience working in hotels isn’t essential, but you should have a real interest in this area. With a focus on operations and team management, this course doesn’t look at using specific software packages, accounts and budgeting, engineering and maintenance, or menu development.
How will this course help with my career?
This diploma will allow you to position yourself for leadership roles in operational or strategic departments in a hotel. Giving you a thorough grounding in how hotels work on a day-to-day basis, you will be able to demonstrate knowledge and skills in key areas such as health and safety or human resources, displaying an understanding of industry best practice and innovation in Ireland and abroad. The concepts and strategies learnt on this course will give you the confidence to problem solve effectively when faced with operational issues.
What is the learning experience like?
Many of our courses are now available in a variety of formats. All formats cover the same course content. You now have more choice in how you learn with us:
Live Online
Our online experience is designed to be just as interactive, supportive, and inspiring as the UCD Professional Academy campus experience.
Online courses can be accessed from any computer or laptop with an internet connection.
Live lectures are delivered using Zoom. During these lectures, your teachers will use technology interactively to ensure an engaging learning experience. When appropriate, students will be encouraged to activate their microphones so that they can ask questions and communicate with other students.
On Campus
UCD Professional Academy is delighted to welcome learners back on the UCD Belfield Campus. On Campus courses are delivered in-person with our industry experts in the O'Brien Science building.
On Demand
On Demand courses enable you to complete your course on your own schedule. Course modules are delivered in the form of one “lesson”. The lesson is broken up into short videos followed by activities designed to put the new information and concepts into practice through exercises, quizzes, forum participation and other activities.
What is the student experience like?
Student care is a high priority at UCD Professional Academy, which is why our Student Services team is on hand to support you throughout your time with us. They will respond to any queries you have, help you with any technical issues, and facilitate your learning experience at every point. All students are given access to our Student Portal, where you can see your timetable, access all your study materials, and manage your account.
How is this course assessed?
If you are studying an online course, your assessment will also be submitted online.
This course is assessed through a weekly action learning log (worth 40% of your assessment) and a written essay of around 3,000 words (worth 60% of your assessment). Your learning log will reflect on the studied material in the form of a journal analysing the material from the class and showing how it relates to your role. The essay will take one topic from the course and outline in detail how you would apply its principles within your current workplace or role to address a business problem or exploit an opportunity.
What are the benefits of a Professional Academy Diploma?
UCD Professional Academy Diplomas and Certificates are designed to give your career an advantage. Developed in conjunction with industry thought leaders our courses teach practical, applied skills to support you to achieve your career and business goals. Professional Academy Diplomas are suitable for career minded learners wishing to advance their professional skills and prospects rather than their academic credentials.
The Professional Academy is an independent wholly owned part of UCD designed to address the need for skills development in the workforce. Courses tend to be short, designed and delivered by industry practitioners, and are not part of nor do they lead to a traditional University award such as a degree or a masters. They are widely accepted by employers and many students are sponsored to study by their organisation.
For full details of UCD Professional Academy’s Certifications & Governance please visit https://www.ucd.ie/professionalacademy/governance/
How do I get my Professional Academy Diploma?
Your UCD Professional Academy Diploma will be issued electronically on a secure platform, with a link that you can share with employers and others wishing to verify your credentials. You can also add this certificate to your LinkedIn profile.
What payment options are available?
You can secure your spot on most of our Live Online, On-Campus, or On-Demand courses with a low 30% deposit. The remaining balance can be paid in two equal instalments (30 and 60 days later).
For full-time Bootcamp courses, you can secure your spot with a 50% deposit, with the remaining balance due prior to the start of your course.
Please note that standard terms and conditions apply, which you can review here: https://www.ucd.ie/professionalacademy/terms-and-conditions/