About Us

‌UCD aims to provide an excellent experience for all students but we acknowledge that sometimes difficulties can arise. The University is committed to addressing concerns raised through policies and procedures relating to student conduct, complaints and appeals. 

For the processes under our remit we provide:

• student case handling services;
• advice and guidance to students and staff on related policies and procedures;
• support the Academic Council Committee on Student Complaints and Appeals (ACCSAC) and the Academic Council Committee on Student Conduct and Capacity (ACCSCC) in the delivery of its annual work programme. 

Our team also supports the Dean of Students in the delivery of a variety of student engagement and enhancement initiatives.

MISSION

SECCA’s mission is to enhance the student experience and foster fairness by impartially, professionally and efficiently administering the University’s student conduct, complaints and appeals processes. We will fulfil our mission by being:

• Transparent
• Responsive
• Knowledgeable
• Supportive

Transparent: We will communicate clearly and provide all appropriate information to students and colleagues engaged in our processes, including keeping parties informed throughout.

Responsive: We will respond to queries and requests promptly and we will learn from feedback, best practice and sectoral developments ensuring the continuous improvement of our processes.

Knowledgeable: We will inspire confidence in our processes by being a trusted source of information for students and colleagues.

Supportive: We will foster a supportive environment by ensuring we are friendly, approachable and welcoming to staff and students.

We serve students and colleagues with integrity and contribute to the University’s culture of respect, inclusivity and fairness through our work.

VALUES

In fulfilling our mission, we are guided by the University’s values of excellence, creativity, integrity collegiality, engagement and diversity.