We’ve created a simple video guide to explain the different roles of staff at UCD, including the UCD College Office, Student Advisers, and the Student Desk. This guide helps students know who to go to for different types of support.
We want to hear from you!
In an effort to continually improve our service, we love to hear your feedback. If you have a suggestion on how we can improve, you can submit it via the Rate our Service page. Take a look below at some of the changes we’ve made in the past based on the feedback you’ve provided.
We’ve made changes based on your feedback. We’ve redesigned the layout of the Student Desk to give more privacy when talking to staff. We also added a message to our queue management system to let students know they can ask for a quieter space if they need to discuss something privately.
We’ve made improvements to the official documentation website to make it easier to navigate. We’ve updated the FAQs and clarified the information on what we offer, especially for international students looking for help with transcripts.
We’ve added more video guides based on your feedback. These videos cover key topics, such as what services the Student Desk offers and how to use various university systems. We hope these videos will help students find the information they need more easily.
To make the Student Desk more visible, we’ve been working to engage with the wider UCD community. We now present at Student Union events, collaborate with UCD Campus Assistants/Resident Assistants, and attend UCD Global Orientation events and the International Student Fair. We’ve also put up pull-up banners at the main entrance of Tierney to help students find us and learn more about our services.
We did! You can now attach screenshots of issues you’re experiencing, copies of necessary documentation, etc. to help us resolve your query more efficiently.
To avoid confusion over the type of documents students must provide to open a student bank account, we contacted local banks to confirm that your certificate of attendance from SISWeb is an official UCD document and can be used to open a bank account. We also created a “How to open a student bank account” document which explains the necessary steps and documents required.
The Student Desk uses an online contact form, the Student Desk Connector, instead of a direct email address. Up until recently when you replied to an email that the Student Desk sent you, you received a message which asked you to re-submit your query through our Connector. We’ve fixed this so now you can reply to us directly.
We do! You now get emailed a copy of your query for your records along with links to our online feedback forms so that you can rate the services you’re using. The more feedback we get, the more we know how to improve our services.
During the busy periods, such as start of term, we have a staff member stationed at the entrance to guide students through the queue and help with any questions. You can now join the queue by scanning the QR code or using the iPad to sign in. Staff at the Student Desk will also assist any visitor signing in that might need assistance.
Additionally, to make staff more visible and easier to approach, staff now have Student Desk T-shirts. We’re continuing to improve staff visibility so students can easily identify who is working and ready to assist.
Contact the Student Desk
Ground Floor, Tierney Building, University College Dublin, Belfield, Dublin 4, Ireland. T: +353 1 716 1555 | Location Map(opens in a new window)www.ucd.ie/askus