UniShare

Every student has their own UniShare profile. Each time we speak with you, we log the interaction on your UniShare profile and record any additional relevant information. We can then use this information to better assist you with any future queries that you might have.

UniShare also works as a communication tool between the Student Desk and other areas of UCD. For example, sometimes the Student Desk is not the best team to help solve your query and we may need to direct you to another area in UCD who will be better able to help. If necessary, we can leave a comment on your record to explain the nature your query and the reason we asked you to contact another department. 

• Student number
  The first piece of information we collect is your student number which allows us to access your UniShare profile
• The type of question that you asked
  Did you have a question about module registration? Did you need to request a letter of attendance? Are you curious about your balance and the easiest way to pay your fees? Each time you contact us, we record what you contacted us about, which helps create a history of your interactions with the Student Desk
• How you contacted us
  Did you contact us by email, phone, chatbot or by visiting the Student Desk?
• Pertinent details of ongoing queries
  In addition to the type of question that you ask, we record comments on more complicated or ongoing queries to help explain the situation to other relevant staff members

We use UniShare for a number of reasons, primarily to help provide the best service possible and to help make your experience with the Student Desk an enjoyable one.

While we aim to answer all of your questions at the time that you contact us, some queries, depending on the situation, require follow up contact before they can be solved. We know it would be frustrating to have to explain the same question or situation every time that you contact us, so UniShare helps prevent this from happening. In the case of more complicated queries which require follow up contact, we record comments explaining your initial query and the steps that are being taken to resolve it. This way every staff member that you speak with at the Student Desk can reference these comments, allowing us to help you more efficiently.

Additionally, using the information gathered, we can run reports to determine trends in the types of questions that are asked during different times of the year and determine when we're busiest. This helps us accurately staff the Student Desk at peak times to help reduce your wait time.

Finally, once we have finished helping you and have logged our interaction on UniShare, we'll email you a feedback form so you can tell us about your experience with the Student Desk. We use your feedback to help make the services we offer better. See some of the changes that we have recently made in response to your feedback.

A number of areas within the University use Unishare including:

• Student Advisers in all Colleges
• Information Desks in all UCD Libraries
• The Access & Lifelong Learning Centre
• UCD Global (for prospective students)
• UCD Residences
• All College Offices and School Offices

UCD Staff: Your information on UniShare can only be accessed by UCD staff members who use Unishare to help support students (see section "who else in UCD uses Unishare")

You: If you would like to access or edit any of the information that we have stored on UniShare, please contact the Student Desk and we will be happy to help.

Information is stored in UniShare in line with UCD’s data storage policy and will be reviewed with any upcoming changes to data protection legislation.

You have the right to request to see or edit the information about you on UniShare at any time. If you have any questions about your stored information, please contact the Student Desk and we will be happy to discuss it with you.

If after contacting the Student Desk you are unhappy about the information that we are storing, you have the right to contact the (opens in a new window)DPCO (Data Protection Commissioner Office).

If you have any questions about UniShare, please Ask Us. Please find further relevant contact details below:

• Catherine McDonnell, 01 716 1558, (opens in a new window)catherine.mcdonnell@ucd.ie
• UCD IT Services, 01 716 7200, (opens in a new window)ithelpdesk@ucd.ie
• Data Protection Officer:(opens in a new window)data.protection@ucd.ie